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Testimonials


We are constantly striving to improve our levels of service at Angelfish Aquatics. We therefore depend on feed back from our customers, good or bad! Please feel free to let us know how we are doing, whether by phone or by email. 

We may not be as big as some of our competitors by we do think that we can offer all our customers a very high level of personal service.

Please find below feed back received from our customers...

8th July 2012


"'My OASE Aquamax filter UV housing broke and I was struggling to get a replacement. I saw Angelfish Aquatics on the internet was extremely surprised to see a  genuine OASE unit at a much cheaper price than competitors. In order to ensure compatibility prior to ordering, I contacted Angelfish Aquatics and spoke to Keith. He spent a good deal of time checking that the item was correct for my needs and physically checked that it was in fact in stock (an issue that has occurred with previous suppliers where I have had to wait for weeks). Upon next day arrival (as promised) I had a problem with the unit in that the UV lamp would not illuminate. I contacted Keith who immediately went through the trouble shooting process, that quickly solved my issue (a safety feature in the unit that I wasn't aware of). Keith expalined that if I wasn't satisfied then he would send a replacement immediately and the original would be collected free of charge. The unit works great and I am a very, very happy customer. If anyone is in doubt about lack of quality, service and value these days, then use this company. I cannot stress enough how impressed I am with both Keith and Angelfish Aquatics."

Bob COGGIN, South Yorkshire

12th August 2014

I placed an order with you for a yellow bellied turtle over the weekend and have just recieved delivery of the little guy and I just wanted to say how pleased i am with the quality of service from yourselves. I ordered from your website which was incredibly quick and easy, and thought the information given on each species etc was great. I was also very impressed with the prices of your live stock and also delivery, especially considering how well packaged this tiny turtle was. Overall I am a very happy customer and will definitely be directing other people to your website, and no doubt will be buying from you again myself in the future.

Zoe Dark

12th June 2015


Very rarely would I do this, but I just wanted to take the time to write you an email and express how incredibly impressed and grateful I am with the service I have received over the phone with your company the last two days.
My partner called yesterday for some information and I made a phone call again this morning to track an order, and each of us both said separately that neither of us have received such brilliant customer service in a very long time!
The gentleman that we spoke to was so incredibly friendly and helpful, and I finished the phone call completely satisfied that I was given all the information I needed. 
You guys should be very proud of your team and thank you so much for all your help! We are going to have an extremely happy 3 year old when she gets home to see her turtles 

Chelsey Cogswell

24th February 2016

 

"I very recently purchased two fire belly newts from you guys and I thought I'd leave some extremely positive and well deserved feedback! After looking around where to buy newts I discovered Angel fish aquatics, which I'd never heard of before so I thought that I would give them and ring and find out whether they had any fire belly newts. After a friendly chat with someone on the phone about the delivery estimates and what newts they had to offer, I went straight to the checkout and bought one! I was very impressed with the kind and friendly attitude I was greeted with on the phone and by email, you definitely don't get that from most company's. After purchasing my newt I was surprised to see it come next day and before 12pm, which was great because I still had time to go out that day, major credit to excellently picked courier. My female newt came in a well packed and well protected box which had the appropriate labelling and what not, the newt even came in a secure plastic container which contained some beautiful moss which I put straight in my tank! That very same day I purchased another newt and emailed over to ask for a male, the fast response time was incredible and that newt also came with some lovely aquatic plants. Overall I am extremely satisfied with my purchase and these guys deserve more credit than I can give, the only appropriate thing I can think of to pay you guys back is to carry on purchasing from your website, which I will be doing again very soon!! Thanks again to this brilliant company for supplying me with me two new newts :)"

A huge thanks,

Jacob Davies

11th May 2016


The fish arrived on time and were really well packaged, in fact, they were so well marked as fish and care needed that my delivery chap hoped that they were ok and they were very well, thank you. 

Six little Sarasa Comets are now happily swimming around in there new home. Many thanks for your very good value, healthy little fish.

 

Debra Poole


31st May 2016
 

Hi Just like to thank Keith and all the staff for your guidance in purchasing our little turtle. You were very patient and helped me make an informed choice for my terranium and which turtle was best for us. Donatello arrived safely and well packaged today and is happily swimming in his new enviroment. I will be in touch as i will only purchase all my turtles needs from yourselves. Thanks again,

Heather Winter

6th June 2017

 

I dealt with Dan at Angelfish Aquatics. He was extremely courteous and professional and kept me informed at each stage of my order. 
My delivery of African Dwarf Frogs had to be delayed slightly as the frogs were still in the process of being weened off live food and weren't quite ready to be sent out. I was informed of this immediately and a revised delivery date was confirmed. 
This demonstrates to me that the welfare of the animals comes before making a profit with Angelfish Aquatics. 
When my order did arrive, it was packaged extremely well and the frogs appeared very healthy. 
I will definitely be making Angelfish Aquatics my first choice in the future for anything my aquarium needs.
Thanks again for everything. 

Danny Chester-Bush

1st August 2017

I spoke to Keith at Angelfish Aquatics and he was most helpful, polite and friendly. I had many questions and a few concerns about procedures with deliveries and how livestock are transported and packaged as I have never ordered a turtle from a website before. Keith was most helpful and talked me through everything that I had questions and some concerns about. He was fantastic, patient and very knowledgeable. I was very impressed with everything that I had been told and assured on. I ordered a Pink-bellied side-necked turtle (Emydura subglobosa) on a Monday morning and two days later the turtle arrived. I was informed via emails of every step of the way and the courier arrived with 15 minutes to spare. Again, I was very impressed with the speed and efficiency and when I opened the packaging the turtle was safe, secure and in a well ventilated, protective special packaging. The turtle was alert and very healthy. I love my turtle and I will be ordering more turtles from Angelfish Aquatics soon

 

Sid Kirk - Liverpool

10th November 2017


“I purchased a striped mud turtle from the store. I had several questions in regards to the livestock and transportation and I was always given very informative advice very quickly. The turtle arrived packaged very well with heat packs to keep the turtle warm. Its markings were also very prominent with a very healthy shell- more so than many turtles I had seen online from different sources. Due to it being very small and inactive, I had concerns that it was stressed and therefore called the store. They gave me very knowledgeable advice and reassurance that the turtles behaviour was totally normal and just needed slightly longer to adjust. This was very comforting to me as I had never ordered a turtle offline before. I would recommend purchasing from angelfish aquatics to anyone as they made it a very pleasant experience through their excellent customer service and were more than happy to offer support and guidance throughout the whole process. “

Dan Griffiths

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