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Please ensure that you read our Live Fish Terms & Conditions before ordering any Live Fish

By purchasing Live Fish from us, you are agreeing to Our Terms and Conditions of Sale.

 

PLEASE NOTE WE ARE ONLY ABLE TO SEND LIVE FISH TO MAINLAND UK ONLY. THEREFORE WE ARE UNABLE TO SEND TO NORTHERN IRELAND.

Delivery Prices & Schedule

All of our live fish are sent on a next day delivery signed for service according to the schedule below.

All orders of Live Fish over £50 are sent Free of Charge. All orders of Live Fish under £50 are subject to a £4.95 delivery charge.
When ordering you must select the £4.95 Next Day Service. (Don't worry if your order was over £50 you will not be charged)

Please ensure that you select the £4.95 Next Day Delivery when promted when ordering. Any orders made with the 2-5 day service  will be rejected. If you would like your Live Fish on a specific day please call or email after ordering so it can be arranged.

All livestock deliveries must be signed for and will be dispatched on the following schedule:

All livestock orders received between Wednesday 2pm to Tuesday 1pm will be dispatched Tuesday for a next day courier for delivery Wednesday.

All livestock orders received between Tuesday 2pm to Wednesday 1pm will be dispatched on Wednesday for a next day courier for delivery Thursday.

PLEASE CALL FOR STOCK AVAILABILITY ON ALL LIVE FISH BEFORE YOU PURCHASE 

Guarantee On Live Fish

We offer a, 'Arrive Alive' Guarantee on all our live Fish. This means that should the fish arrive dead or die within 24 hours of you receiving the Fish, we will send out a free replacement.

Due to the inherent risk of moving livestock we will only offer a free of charge replacement once. 

Please note, the 24 hour guarantee period starts from when the parcel is signed for. We must be notified via email with picture attached within this 24 hour period. Replacement fish we be sent at our convenience. We do not give refunds on fish, only replacements.

Anti Social Fish & Disease

Please note, the guideline lines we offer on the behaviour of fish are only guidelines. We accept no liability for consequential losses caused by the behaviour of fish purchased from us towards fish that you already have in your tank. 

All of our Live Fish are quarrantined before sale. They are checked to be in good health and free from any sign of disease before being sent. However, we unable to accept any liability for consequential losses caused by diease (bacterial or parasical) to your existing fish stock by the introduction of our fish.

Acclimatisation Guides

For Aquariums:

For Ponds:

If it is sunny and hot it is best to let the fish out quickly as they will get stressed and the bags will heat up if left to float. In this case take the bag to the pond, float and open it up. Add some pond water to the bag and release the fish. If it is not sunny then:

Delivery Information
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